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Terms & Conditions

Last updated: 10 May 2026

1. Who we are

Wana Clean Bin ("we", "us", "our") is a bin cleaning service operating in Wanaka, New Zealand. You can contact us at noah@wanacleanbin.co.nz.

2. Definitions

  • "Customer" — anyone who books a clean or signs up for a subscription with us

  • "Service" — cleaning of residential or commercial wheelie bins, including the inside scrub, outside wash, sanitisation, and deodorising

  • "Subscription" — a recurring monthly or fortnightly plan that auto-renews until cancelled

  • "One-Off" — a single, non-recurring clean

3. Service area

We currently service Wanaka and surrounding areas, including Albert Town, Lake Hawea, and Luggate. If you're unsure whether your address is covered, email us before booking. Outside this area, we may decline service or charge a travel surcharge.

4. Service description

When you book a clean, we will:

  • Arrive at your address the day after your council collection day (or as otherwise agreed)

  • Wash and scrub the inside of your bin(s)

  • Wash the outside of your bin(s)

  • Apply a biodegradable detergent and eco-friendly sanitiser/deodoriser

  • Send you a before-and-after photo confirmation by email

You don't need to be home for us to clean your bins. We work from kerbside or, if your bins are kept on your property, using the access information you provide at booking.

5. Pricing & payment

Current pricing is listed on our website. Prices are in New Zealand dollars and include GST where applicable.

Payment is taken at the time of booking via our payment partner. By providing your payment details, you authorise us to charge:

  • The full amount of any one-off clean at the time of booking

  • The recurring amount of your subscription on the same date each month (or as displayed at checkout)

Subscriptions auto-renew indefinitely until cancelled by you (see Section 7).

6. Customer obligations

To get the most out of our service, you agree to:

  • Have your bin(s) accessible (on the kerbside, at your gate, or at the location specified in your booking notes)

  • Provide accurate access information (gate codes, where your bins are kept)

  • Notify us if your bin collection day changes (so we can update our route)

  • Not have hazardous, biohazardous, or unusually contaminated material in your bins (sharps, chemicals, biohazards, animal carcasses, etc.) — we reserve the right to refuse service if your bin contains such material

7. Cancellation

You can cancel your subscription at any time:

  • Email noah@wanacleanbin.co.nz with your order number — we'll cancel within 24 hours

  • Cancellation takes effect at the end of your current billing period (no further charges)

We do not lock you into long-term contracts.

8. Refunds

See our Refund Policy for full details. In summary:

  • If you're not satisfied with a clean, your next clean is free (our quality guarantee)

  • Subscription cancellations take effect at the end of the current billing period — we do not pro-rate partial periods

  • Refunds for service we couldn't deliver (e.g. we missed your visit due to our error) will be issued promptly

10. Things outside our control (force majeure)

We may delay or cancel service in situations outside our reasonable control, including:

  • Severe weather (heavy snow, flooding, high winds)

  • Council water restrictions that prevent us from operating

  • Equipment breakdown

  • Illness or staff shortages

  • Public holidays where council collections are also cancelled

  • Government restrictions or emergencies

When this happens, we'll communicate as early as we can, and we won't charge you for cleans we can't deliver. Subscriptions may be paused and resumed.

11. Liability

To the extent permitted by law, our total liability for any claim relating to our service is limited to the amount you've paid us in the previous three months.

We are not liable for:

  • Damage to bins that were already cracked, broken, or unfit for purpose before we cleaned them

  • Damage to property caused by your bins being in unsafe locations

  • Indirect or consequential losses (lost income, missed council collections, etc.)

This section does not limit any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, which apply to consumers in New Zealand.

12. Property access and damage

We take care when working on your property. If we accidentally cause damage that's our fault, contact us within 7 days with photos and details, and we'll work with you to make it right.

13. Changes to these Terms

We may update these Terms from time to time. When we do:

  • The "Last updated" date at the top will change

  • Active subscribers will be notified by email of any significant change

  • Your continued use of our service after a change means you accept the updated Terms

If you don't agree to a change, you can cancel your subscription at any time.

14. Governing law

These Terms are governed by the laws of New Zealand. Any dispute that can't be resolved between us will be decided by the courts of New Zealand, or by the Disputes Tribunal for smaller claims.

15. Questions?

For any questions about these Terms, email noah@wanacleanbin.co.nz.

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