Refund Policy

When we will issue a refund

We will issue a full or partial refund in these situations:

• We didn't show up — if we miss a scheduled clean due to our error and don't reschedule within 7 days, we'll refund the full amount for that clean

• Service couldn't be completed — if we couldn't reach your bins (and it wasn't due to your access instructions being wrong), we'll either reschedule for free or refund

• Quality issues you reported within 7 days that we couldn't fix — if we can't re-clean satisfactorily, we'll refund that visit

When we will not issue a refund

We will not refund in these situations:

• Cleans we have already completed to a reasonable standard

• Subscriptions cancelled mid-period (you keep the service until the end of the period you've paid for)

• Cleans we couldn't deliver due to incorrect access information you provided

• Cleans we couldn't deliver due to weather, council restrictions, or other things outside our control (we'll reschedule instead)

• Bins that were too contaminated or contained hazardous material (see our Terms & Conditions)

How to request a refund

Email noah@wanacleanbin.co.nz with:

• Your order number (in your confirmation email)

• The reason for the refund request

• Any supporting details (photo, date of the clean, etc.)

We aim to respond within 24 hours and process refunds within 5 business days. Refunds are issued back to the original payment method.